Contents
Booking Directly on Our Website
Please read these terms and conditions carefully before completing your booking.
- Program fees are in euros (EUR). Use xe.com to check today's exchange rate in your currency before booking
- The booking deposit is in Euro (EUR) and is paid via Credit Card/Stripe at the time of booking
- The booking deposit is non-refundable in all circumstances, including cancellation.
- The balance is paid by bank transfer. You will receive our bank details by return email before your payment due date
- If you prefer to pay the balance by credit card, a 10% surcharge applies.
Refund and Cancellation Policy
The booking deposit is non-refundable in all circumstances, including cancellation. For the balance, the following rules apply:
- More than 30 days before the start of the program — you may cancel and receive a full refund of the balance if it has already been paid. The deposit is retained.
- Between 30 and 14 days before the start of the program — a cancellation fee of 50% of the program fee (excluding the deposit) applies. If the balance has been paid, 50% will be refunded. If the balance has not yet been paid at the time of cancellation, the cancellation fee is still owed and will be deducted from the balance due before any remainder is returned.
- Between 13 and 1 day before the start of the program, or on the day the program starts — no refund is available.
- Changes to the start date requested more than 30 days before the start are free of charge, subject to availability. Changes requested between 30 and 14 days before the start are also free of charge, subject to availability. Changes requested between 13 and 1 day before the start are subject to a fee of 10% of the balance. If no availability exists for the requested new date, the standard cancellation policy above applies.
We strongly recommend taking out travel insurance covering trip cancellation. We are unable to make exceptions outside these terms.
Refunds are processed within two weeks of receiving written notice of cancellation.
Cancellation by Pupu Rangi Nature Sanctuary
In the unlikely event that we must cancel your program due to circumstances beyond our control, you will receive a full refund of all amounts paid, including the deposit. We will not be liable for travel or other costs incurred.
Please note that our programs run in all weather conditions, including rain. Wet weather is a normal part of life in Northland and is not a reason for cancellation by either party. We recommend packing appropriate wet-weather gear.
Service Delivery
To ensure participation in the program, payment must be completed as follows:
- Booking deposit at the time of reservation.
- Balance payment due 30 days before the start of the program if you booked directly with us, or 60 days if you booked via a third-party website or organisation.
Cancellation due to Covid-19
Should you receive a positive Covid-19 test result within 14 days before the start of your program, you may reschedule your dates at no charge, or receive a full refund of all amounts paid including the deposit. A copy of the test result may be requested.
Missed Pick-up Time on Monday
Should you not be present at the meeting point at the place and time indicated (because you missed a bus connection on the Monday when the program starts) you have three choices:
- Wait seven days and be picked up the following Monday.
- Pay a surcharge of NZD 200 to be picked up from Dargaville on the following Tuesday/Wednesday (depending on driver availability).
- Pay a surcharge of NZD 475 to be picked up from Whangarei on the following Tuesday/Wednesday (depending on driver availability) in the case that the public bus is not running.
Please note that if your bus is simply delayed, we will wait for you — this is not a problem. The morning bus from Auckland to Whangarei is often late.
Privacy Policy
Who we are
Pupu Rangi Nature Sanctuary is operated by Casa Lumaca Ltd, a company registered in New Zealand. Our website is pupurangi.com. For any privacy-related enquiry, contact us at pupurangi.naturesanctuary@gmail.com.
What personal data we collect and why
- Booking data. When you pay a deposit, your name, email address, and payment details are processed by Stripe, our payment provider. We receive your name and email from Stripe after a successful payment in order to send you a booking confirmation and to communicate with you about your stay. This processing is necessary to fulfil our contract with you.
- Analytics data. We use Google Analytics (via Google Tag Manager) to understand how visitors use this website. This collects anonymised information including your approximate location, browser type, pages visited, and how you arrived at our site. No personally identifiable information is shared with Google for this purpose. This processing is based on our legitimate interest in improving the website experience.
Who we share your data with
- Stripe — processes your deposit payment securely. Stripe's privacy policy is available at stripe.com/privacy.
- Google — provides website analytics. Google's privacy policy is available at policies.google.com/privacy.
We do not sell, rent, or share your personal data with any other third parties.
How long we keep your data
Booking records (name, email, and stay dates) are kept for the duration of the program season and for up to three years thereafter for accounting and legal compliance purposes. Analytics data is retained in accordance with Google Analytics' default retention settings.
Your rights
If you are located in the European Union, the United Kingdom, or Australia, you have the right to access, correct, or request deletion of the personal data we hold about you. You may also object to processing or request a portable copy of your data. To exercise any of these rights, email us at pupurangi.naturesanctuary@gmail.com. We will respond within 30 days.
Cookies
This website uses cookies placed by Google Analytics to collect anonymised usage data. These cookies do not identify you personally. By continuing to use this website you consent to the use of these cookies.
Changes to this policy
We may update this policy from time to time. The current version is always available at pupurangi.com/terms.html#privacy.